Privacy Policy
Digicomstory policy
Privacy Policy
This Privacy Policy explains how Digicomstory collects, uses, stores, and protects customer information when visitors use the website, contact support, or place an order.
Last updated: 29 May 2026
Legal owner, company number, address, email, and phone are published.
Prices are shown in GBP and the order total is displayed before payment.
Free standard delivery to UK addresses with published handling and transit times.
Return conditions and customer support steps are shown before ordering.
Business details
- Store name: Digicomstory
- Legal owner: HAND TURNED PENS LTD
- Company number: 16065891
- Registered address: 39 Main Street, Cranswick, Driffield, East Riding of Yorkshire, YO25 9QN, United Kingdom
- Email: contact@digicomstory.shop
- Phone: +44 7825 431069
- Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time
Information we collect
We collect information needed to operate the store and support customers. This may include name, email address, phone number, billing address, shipping address, order details, support messages, IP address, browser type, cookies, and website usage data.
How we use information
- To process orders and arrange delivery
- To send order confirmations, dispatch updates, and customer support replies
- To handle returns, refunds, cancellations, and warranty support
- To improve website security, prevent fraud, and maintain the website
- To meet legal, tax, accounting, and business record obligations
Payments
Payment details are processed through secure payment providers enabled at checkout. Digicomstory does not ask customers to send full card details by email or phone.
Cookies and analytics
The website may use cookies required for cart, checkout, login, security, analytics, and advertising measurement. Browser settings can usually block or delete cookies, but some store features may not work correctly without essential cookies.
Who we share information with
We share information only where needed to operate the store, including payment processors, delivery partners, hosting providers, email services, fraud prevention tools, professional advisers, or legal authorities where required.
Customer rights and contact
If you want to ask about your personal information, contact contact@digicomstory.shop. We may need to verify your identity before responding to privacy requests.