Digicomstory policy

Payment Policy

This page explains how prices, currency, checkout totals, payment security, and order confirmation work on Digicomstory.

Last updated: 29 May 2026

UK business identity
Legal owner, company number, address, email, and phone are published.
Clear checkout
Prices are shown in GBP and the order total is displayed before payment.
Tracked UK delivery
Free standard delivery to UK addresses with published handling and transit times.
30-day returns
Return conditions and customer support steps are shown before ordering.

Business details

  • Store name: Digicomstory
  • Legal owner: HAND TURNED PENS LTD
  • Company number: 16065891
  • Registered address: 39 Main Street, Cranswick, Driffield, East Riding of Yorkshire, YO25 9QN, United Kingdom
  • Email: contact@digicomstory.shop
  • Phone: +44 7825 431069
  • Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time

Pricing and currency

  • Currency: GBP
  • Product prices: Shown on each product page
  • Shipping cost: Free standard UK delivery
  • Checkout total: Product price, delivery cost, and order total are shown before the order is submitted

Payment methods

Available payment methods are shown during checkout before payment is submitted. Depending on the order and payment availability, checkout may show credit/debit card options, bank transfer, and pay on delivery. Please only pay through the secure checkout page on digicomstory.shop.

Checkout security

The website uses HTTPS/SSL encryption. Payment information is handled by secure payment providers enabled at checkout. We do not ask customers to send full card details by email, text message, or phone.

Payment authorisation

An order may not be processed if payment is declined, incomplete, flagged for review, or if checkout information cannot be verified. If there is a problem with payment, contact customer support before submitting another order.

Order confirmation

After checkout, an order confirmation is sent to the email address provided. Please review the confirmation and contact us quickly if the delivery address or contact information is incorrect.

No membership requirement

Digicomstory does not require a paid membership or recurring subscription to buy products from the store.