Digicomstory policy

Refund Policy

Digicomstory offers a clear 30-day return window for eligible UK orders and explains return conditions, costs, and refund timing before purchase.

Last updated: 29 May 2026

UK business identity
Legal owner, company number, address, email, and phone are published.
Clear checkout
Prices are shown in GBP and the order total is displayed before payment.
Tracked UK delivery
Free standard delivery to UK addresses with published handling and transit times.
30-day returns
Return conditions and customer support steps are shown before ordering.

Business details

  • Store name: Digicomstory
  • Legal owner: HAND TURNED PENS LTD
  • Company number: 16065891
  • Registered address: 39 Main Street, Cranswick, Driffield, East Riding of Yorkshire, YO25 9QN, United Kingdom
  • Email: contact@digicomstory.shop
  • Phone: +44 7825 431069
  • Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time

Return window

  • Return period: 30 days from the date your order is delivered
  • Product condition: Items should be unused, complete, and returned with original packaging and accessories where applicable
  • Proof of purchase: Your order number or purchase confirmation is required
  • Restocking fee: No restocking fee

How to start a return

  1. Email contact@digicomstory.shop with your order number and reason for return.
  2. Wait for return instructions before sending any item back.
  3. Pack the item securely with all accessories and documentation included.
  4. Use a tracked return service and keep proof of postage.

Return shipping cost

For change-of-mind returns, including changed mind, incorrect item ordered, or unwanted item, return shipping is the customer's responsibility.

If the item is faulty, damaged on arrival, or not the item ordered, contact us with photos and order details. In those cases we will provide a suitable resolution, which may include replacement, repair, refund, or return shipping support.

Refund timing

After we receive and inspect the returned item, approved refunds are issued to the original payment method. We aim to process approved refunds within 14 days after the returned goods are received.

Cancellations before dispatch

If you want to cancel an order before dispatch, contact us as soon as possible. If the order has already been dispatched, the return process may apply.