Shipping Policy
Digicomstory policy
Shipping Policy
Digicomstory delivers home appliances to customers in the United Kingdom with clear delivery coverage, cost, handling time, and transit time shown before purchase.
Last updated: 29 May 2026
Legal owner, company number, address, email, and phone are published.
Prices are shown in GBP and the order total is displayed before payment.
Free standard delivery to UK addresses with published handling and transit times.
Return conditions and customer support steps are shown before ordering.
Business details
- Store name: Digicomstory
- Legal owner: HAND TURNED PENS LTD
- Company number: 16065891
- Registered address: 39 Main Street, Cranswick, Driffield, East Riding of Yorkshire, YO25 9QN, United Kingdom
- Email: contact@digicomstory.shop
- Phone: +44 7825 431069
- Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time
Delivery coverage
- Delivery country: United Kingdom only
- Delivery location: At the customer's address
- Shipping service: Free standard UK delivery
- Shipping cost: Free for every order
- Currency: GBP
Processing and delivery time
- Order cut-off time: 5:00 PM Greenwich Mean Time (London), Monday-Friday
- Handling time: 1-2 business days, fulfilled Monday-Friday
- Transit time: 3-5 business days, shipped Monday-Friday
- Total estimated delivery time: 4-7 business days after order confirmation
Orders placed after the cut-off time, on weekends, or on UK public holidays begin processing on the next business day.
Your order may be dispatched by one of our fulfilment or courier partners. The sender name on your parcel may differ from Digicomstory — this is expected.
Large appliance delivery
Large appliances may require delivery appointment confirmation. If the courier needs extra information for access, stairs, parking, or safe delivery, we may contact you before dispatch.
Tracking and delivery updates
When tracking is available, we send tracking information by email. Please check that your delivery address, phone number, and email address are correct before placing an order.
Delivery problems
If an order is delayed, damaged in transit, or appears to be missing, contact us at contact@digicomstory.shop with your order number. For visible delivery damage, contact us as soon as possible and include photos of the packaging and product.