Track Your Order

When tracking or delivery confirmation is available, it is sent to the email address used at checkout. Large appliances may require a delivery appointment, and we or the delivery partner will contact you if an appointment is needed.

Need delivery help?

  • Email: contact@digicomstory.shop
  • Phone: +44 7825 431069
  • Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time
  • Legal owner: HAND TURNED PENS LTD

Delivery timing

  • Order cut-off: 5:00 PM Greenwich Mean Time (London), Monday-Friday
  • Handling time: 1-2 business days
  • Transit time: 3-5 business days
  • Total estimated delivery: 4-7 business days after order confirmation

How to request an update

  1. Check the email address used at checkout for delivery updates.
  2. If you cannot find a tracking email, contact contact@digicomstory.shop.
  3. Include your order number, full name, delivery postcode, and the product ordered.

Contact support Shipping Policy