Warranty & Product Condition
Digicomstory policy
Warranty & Product Condition
This page explains product condition, manufacturer brand information, and warranty support for Digicomstory appliance orders.
Last updated: 29 May 2026
Legal owner, company number, address, email, and phone are published.
Prices are shown in GBP and the order total is displayed before payment.
Free standard delivery to UK addresses with published handling and transit times.
Return conditions and customer support steps are shown before ordering.
Business details
- Store name: Digicomstory
- Legal owner: HAND TURNED PENS LTD
- Company number: 16065891
- Registered address: 39 Main Street, Cranswick, Driffield, East Riding of Yorkshire, YO25 9QN, United Kingdom
- Email: contact@digicomstory.shop
- Phone: +44 7825 431069
- Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time
Product condition
Products on Digicomstory are sold as brand new unless a product page clearly states otherwise. Product pages show manufacturer brand, model or MPN, any available GTIN/EAN details, price, images, availability, and product condition information.
Manufacturer brand information
Brand names such as Bosch, LG, Hisense, Miele, eufy, Dreame, Fisher & Paykel, and Fridgemaster are used to identify the original manufacturer and product model. Digicomstory is the retailer and customer support contact for orders placed on this store, and does not represent itself as the manufacturer of third-party branded appliances.
Warranty support
Where a manufacturer warranty applies, warranty length and coverage may depend on the manufacturer's terms for that product. Keep your order confirmation, serial number, and product documents because they may be needed for warranty support.
Faulty or damaged items
If an item arrives damaged, faulty, or different from what you ordered, contact us as soon as possible at contact@digicomstory.shop with your order number, photos, and a description of the issue. We will review the case and provide the next steps.
What warranty may not cover
Warranty support may not cover accidental damage, misuse, unauthorised repair, incorrect installation, missing accessories caused after delivery, or normal wear and tear. This does not affect statutory rights.