Customer Support
Digicomstory policy
Customer Support
Use this page to find the right support route for product questions, orders, delivery, returns, payment, damaged items, or warranty support.
Last updated: 29 May 2026
Legal owner, company number, address, email, and phone are published.
Prices are shown in GBP and the order total is displayed before payment.
Free standard delivery to UK addresses with published handling and transit times.
Return conditions and customer support steps are shown before ordering.
Business details
- Store name: Digicomstory
- Legal owner: HAND TURNED PENS LTD
- Company number: 16065891
- Registered address: 39 Main Street, Cranswick, Driffield, East Riding of Yorkshire, YO25 9QN, United Kingdom
- Email: contact@digicomstory.shop
- Phone: +44 7825 431069
- Business hours: Monday-Friday, 9:00 AM-5:00 PM UK time
Support response time
We aim to respond within 24-48 hours on business days. Please include your order number if your message is about an existing order.
Before ordering
If you need to confirm model details, delivery coverage, appliance dimensions, warranty information, or product identifiers before placing an order, contact us before checkout.
After ordering
For delivery, cancellation, return, damaged item, faulty item, or warranty support, email contact@digicomstory.shop with your order number and a clear description of the issue.
Damaged or incorrect item
If a product arrives damaged or incorrect, contact us as soon as possible and include photos of the packaging, product, label, and any visible damage. This helps us review the issue quickly.